TSG: Pen display always shows info box on screen

Background

Pen displays and monitors in general can show an informaiton box like this on their screen when they start up.

Often this box lists some basic information such as :

• Which port is being used for the video signal

• The resolution and refresh rate being used

Usually this appears when the display is first turned on and will appear only for a few seconds.

The problem

Sometimes this box doesn't disappear. It just stays visisble and hides whatever is behind it.

Key points

A couple of things to understand:

• this box is being shown by the tablet itself, not the computer the tablet is attached to

• It is not entire clear why it sometimes does not go away

• installing or reinstalling drawing tablet drivers will have no effect

What to try

• OPTION 1: The most success I have seen with this problem is force the display to bring up its OSD (On-screen Display) and then hide the OSD.

  • How the OSD is shown and hidden depends on the specific device. But here are some common ways

    • Hold down the tablet power button for a few seconds

      • Hold down a button on the tablet for a few seconds

      • Launch the OSD from the tablet driver

    • This is what an OSD looks like (it varies by tablet)

      
• OPTION 2: Try is to connect the pen display to another source of video signal

  • That might trigger the display to "reset" the box

  • Try connecting the HDMI of the tablet to a the HDMI port of a DVD player, XBOX, a Camera.

• OPTION 3:

  • Turn off the display

  • Unplug the display form the computer and from power

  • Hold down the power button for few seconds

• FINALLY

  • If all else fails, contact customer support.