TSG: computer does not detect display
Last updated
Last updated
To use your pen display, your computer must be able to detect the display panel inside it.
Most of the time, when you plug in your tablet to your computer this will work automatically.
Unfortunately, sometimes your computer can sometimes have difficulty.
When you plug in your pen display your computer should detect it as an additional display/monitor in display setttings. If you don't see another monitor in Display Settings, then for whatever reason it does not think the display part of your pen display is attached.
Your computer thinks of your pen display as two devices:
a pen tablet (aka a screenless tablet) without a display
a monitor
The tablet driver is talking to the pen tablet. So reinstalling the driver is likely not going to do anything about this problem.
Your computer's operating system is taking to the display. You need to focus your efforts on why the operating system doesn't think the display in the tablet exists.
Also reinstalling tablet drivers can't hurt, reinstalling them multiple times is not going to change anything.
Sometimes this can trigger the detection
This is a very common mistake.
Check the ports to ensure that there isn't some lint or other material preventing a secure connection. Material like lint in the port can prevent the cable from working.
In Display Settings, there is an option to detect a display. Try it.
If your computer is not even detecting the existence of the display, and it has an NVIDIA GPU, the NVIDIA Control Panel have a feature called Rigorous Display Detection which help.
Open the NVIDIA Control Panel
Navigate to Display > Set up multiple displays > Select the displays you want to use
Click on My display is not shown
This will launch the Detect Missing Display dialog
Click Rigorous Display Detection
If your computer is a laptop or similar device that has an embedded Intel GPU, on Windows you can use the Intel Graphics Commend Center app to potentially detect additional displays.
You can download the Intel Graphics Comment Center from the Microsoft Store.
Suppose you are using an HDMI port, there may be multiple HDMI ports on your computer. Try the other ones.
For example, if you are using HDMI, try DisplayPort instead.
See if the display can be detected by another computer or even any device that can send a display signal such as a DVD player or an XBOX.
If this works it tells you the pen display and cables work correctly and the problem has something to do with your computer.
Some people suggest doing this:
UNPLUG the pen display from POWER
hold the power button down
while continuing to hold the power button down, attach the pen display to power, and continue holding down the power for a few seconds.
Check with your manufacturer if there are any firmware updates.
Contact support!
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