One of the most important pieces of information you need to collect if you need help with your drawing tablet is its model number. Knowing it will accelerate discussions with support and with community members who are trying to help you.
One reason it is very useful is that tablet are sometimes often similarly named, and sometimes they have the same name but come from different generations from different years. Having the model number removed ambiguity about which tablet is being discussed.
Usually the model number is printed on the back of the tablet.
In some tablets the model number is printed, but in a more hidden location. For example, some tablets might show it hidden under a leg or behind some removable panel.
Occasionally, you may find that the model number has been worn off the tablet. In this case, you'll have to try other options.
Here's an example from the packaging of the XP-Pen Deco LW
If you have installed compatible tablet drivers for your drawing tablet usually there's some place where the drivers will tell you the exact model number.
This will typically we found in some kind of diagnostic tool in the tablet driver UI.
Here are some examples:
Click About > Diagnose
When you select a tablet you will see it right on the home page for that tablet.
As of 2024/02/27 the driver app does not provide any way to see the model number, only the name.
As of 2024/02/27 the driver app does not provide any way to see the model number, only the name.
If you got your tablet inside its original packaging, the model number may be printed somewhere.
Here's an example from the packaging of the Huion Inspiroy 2 L.
If you have the original documentation that came with the tablet, it might also contain the model number.
Sometimes you don't have the driver and you don't see the model number so you're going to have to go just by the way the device looks.
And for this you need the help of either customer support from your drawing tablet manufacturer or you need help from the community.
In either case what you can do here is take some pictures of the tablet: front, back, sides that have ports, etcetera. Any photos that show distinguishing characteristics can be useful.
Make sure to get some clear lighting on the tablet because many tablets are black plastic or dark Gray plastic and so it can be really difficult to make out visuals.
